Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Affected by Covid-19, there will be some delay in the delivery.

Plus, there may be potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer $15 standard shipping with expectations within 5 days and free shipping for orders over $45 (may vary slightly please refer to the main page or checkout page prompt). 

International Shipping

We offer international shipping to all over the world.

Shipping charges for your order will be calculated and displayed at checkout. 

Following is the shipping methods and expectations:

Shipping option	Estimated delivery time	Price
Standard	10 to 25 business days	$15
Express	5 to 10 business days	$35

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tikotoy is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

You can also help yourself with tracking your order page.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at [email protected]